Legal Documents

3.1 Enquiry and Confirmation. All bookings are initiated via our contact form, WhatsApp, or email. A booking is only confirmed once TAD Auto Detail has acknowledged it in writing (via WhatsApp or email).

3.2 Accurate Information. The Customer is responsible for providing accurate and complete information at the time of booking, including the vehicle's make, model, condition, and service location. Inaccurate information may result in a revised quote or inability to complete the service on the day.

3.3 Power Supply Requirement. For certain services, we require access to a standard electrical outlet or power source within 50 metres of the vehicle. Failure to provide this may result in the appointment being rescheduled and may incur a call-out fee.

3.4 Safe Working Conditions. The Customer must ensure the vehicle is parked in a safe, accessible, and legal location that allows us to perform the service without obstruction.

3.5 Environmental Conditions. Services such as PPF application, tinting, and vinyl wrapping require specific environmental conditions. TAD Auto Detail reserves the right to reschedule at short notice if weather conditions (rain, high winds, extreme temperatures, or excessive dust) prevent us from safely meeting our workmanship standards. No cancellation fee will apply in such cases, and a priority reschedule date will be offered.

4.1 Starting Prices. All prices advertised are starting prices and are subject to change based on the vehicle's make, model, size, condition, and specific components included.

4.2 Quotes. Any quote provided prior to the appointment is an estimate. TAD Auto Detail reserves the right to revise the quoted price upon visual inspection if the actual condition or scope of work differs materially from what was described.

4.3 No Hidden Fees. There are no hidden call-out fees within our standard service area. Any applicable travel surcharges for locations outside our standard radius will be communicated before booking confirmation.

5.1 Payment Terms. Payment is due upon completion of the service unless otherwise agreed in writing prior to the appointment.

5.2 Accepted Methods. We accept cash, bank transfer (BACS), Apple Pay, and Android Pay via Revolut. Payment must be cleared before the technician leaves the site.

5.3 Non-Payment. In the event of non-payment, TAD Auto Detail reserves the right to pursue recovery of the outstanding amount through appropriate legal channels.

6.1 Customer Cancellations. Please notify us as soon as possible via WhatsApp or email. We request a minimum of 24 hours' notice for cancellations or rescheduling.

6.2 Late Cancellations. Cancellations made with less than 24 hours' notice, or failure to be present at the agreed location at the appointment time, may be subject to a cancellation or call-out fee, communicated to the Customer at the time of booking.

6.3 TAD Auto Detail Cancellations. In the unlikely event that we need to cancel or reschedule, we will notify the Customer as soon as reasonably practicable and arrange an alternative appointment at no additional charge.

6.4 Statutory Right to Cancel. If you are a consumer booking our services online, via email, or via WhatsApp, you have the right to cancel within 14 days without giving any reason. However, by booking an appointment scheduled to take place within that 14-day period, you expressly request that services begin during the cancellation period. If you subsequently cancel after we have started or completed the service, you will be liable to pay for the work performed up to the point of cancellation.

7.1 Our Commitment. TAD Auto Detail is committed to delivering professional, high-quality services using premium-grade materials and industry-standard techniques, including bespoke film fitting, wet-fitting methods, and precision application.

7.2 Workmanship Guarantee. If you are not satisfied with the result of a service, you must notify us within 48 hours of completion. Where the issue is attributable to our workmanship, we will rectify it at no additional cost.

7.3 Exclusions. The workmanship guarantee does not cover:

7.4 Materials Warranty. Where applicable, manufacturer warranties on materials (such as PPF film) are subject to the terms of the respective manufacturer and are not the direct responsibility of TAD Auto Detail beyond the installation workmanship.

9.1 To the fullest extent permitted by applicable law, TAD Auto Detail's total liability to the Customer shall not exceed the total amount paid by the Customer for that specific service.

9.2 TAD Auto Detail shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of profit, or loss of data.

9.3 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.