Tudose Benyamin trading as TAD Auto Detail — North Wembley, North West London — Effective 20 July 2026
These Terms & Conditions apply to services provided by Tudose Benyamin trading as TAD Auto Detail, a sole trader business based in North Wembley, North West London.
By contacting us, requesting a quote, submitting a booking enquiry, confirming an appointment, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you should not proceed with a booking or use our services.
TAD Auto Detail is a mobile vehicle detailing business providing services at the customer's chosen location within our service area. Our services may include:
Our standard service area includes North Wembley and surrounding locations within approximately a 5-mile radius, including Alperton, Harrow, Willesden, Greenford, Ealing, Neasden, Sudbury, and Perivale. Bookings outside this area may be accepted at our discretion and may be subject to additional travel charges.
3.1 Enquiries. Bookings may be made by email, WhatsApp, contact form, or any other method we make available.
3.2 Booking Confirmation. A booking is only confirmed once we have acknowledged it in writing, for example by email or WhatsApp.
3.3 Customer Information. You are responsible for providing accurate and complete information when making a booking, including your name, phone number and email address, vehicle make, model and condition, service required, full service location, and any known issues, damage, or modifications affecting the work. If incorrect or incomplete information is provided, this may affect the price, timing, or outcome of the service.
4.1 Access and Parking. You must ensure that the vehicle is safely parked, legally accessible, available at the agreed time, and able to be worked on without obstruction. If we cannot access the vehicle safely or legally, we may refuse to begin work or may reschedule the appointment.
4.2 Power Supply. Some services require access to a standard electrical outlet or power source within 50 metres of the vehicle. If power is required and is not available, we may need to reschedule the appointment or adjust the service.
4.3 Environmental Conditions. Certain services, including PPF application, tinting, and vinyl work, depend on suitable weather and working conditions. We may reschedule or pause work at short notice if conditions are not suitable, including rain, strong winds, extreme temperatures, excessive dust, or other conditions that may affect workmanship quality. No cancellation fee will apply in such cases, and we will offer a priority reschedule date.
5.1 Starting Prices. All advertised prices are starting prices only and may change depending on vehicle size, make and model, condition of the surface, level of preparation required, complexity of the job, and any custom requests.
5.2 Estimates. Any quote given before inspection is an estimate only. If the vehicle's actual condition or scope of work differs from what was initially described, we may revise the price before starting or continuing the service.
5.3 Travel Charges. No hidden call-out fees apply within our standard service area. If a booking is outside our standard area, any travel surcharge will be explained before the booking is confirmed.
6.1 When Payment Is Due. Payment is due on completion of the service unless we agree otherwise in writing before the appointment.
6.2 Accepted Payment Methods. We currently accept cash, bank transfer (BACS), Apple Pay, Android Pay, and Revolut.
6.3 Payment Before Leaving Site. Payment must be received in full before the technician leaves the site, unless agreed otherwise in writing.
6.4 Non-Payment. If payment is not made when due, we may pursue recovery of the debt through appropriate legal channels.
If a deposit is requested for a booking, this will be confirmed at the time of booking. Unless we tell you otherwise in writing, deposits may be non-refundable if you cancel late or fail to attend, and may be used to cover lost booking time, travel costs, or preparation work.
8.1 Customer Cancellations. If you need to cancel or reschedule, please notify us as soon as possible by WhatsApp or email. We ask for at least 24 hours' notice.
8.2 Late Cancellations and No-Shows. If you cancel with less than 24 hours' notice, or if you are not available at the agreed location and time, we may charge a cancellation or call-out fee.
8.3 Our Right to Reschedule. We may reschedule an appointment if weather conditions are unsuitable, the vehicle is not ready, required access or power is unavailable, the location is unsafe or unlawful, or any other issue prevents us from safely completing the work.
8.4 Consumer Right to Cancel. If you are a consumer and book our services online, by email, or by WhatsApp, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013. However, if you ask us to begin the service during that 14-day period, you may lose the right to cancel once the service is fully performed. If you cancel after work has started, you may still need to pay for the work already carried out and any materials used.
You agree to:
We are not responsible for issues caused by false or incomplete information, pre-existing damage, misuse, lack of aftercare, or third-party interference after the service.
Some services require a curing or settling period. You agree to follow all aftercare instructions we provide, including any restrictions on washing, pressure washing, chemical use, heat exposure, and physical contact with treated surfaces. If damage occurs because aftercare advice was not followed, this will not be covered under warranty.
We aim to provide professional workmanship using appropriate materials and techniques. Any workmanship warranty is set out in our separate Warranty Policy. If a problem is confirmed to be caused by our workmanship, we will repair or rectify the issue at no additional cost, subject to the warranty terms.
Refunds are not automatically available simply because a customer changes their mind after a service has been completed. Full details of when refunds may or may not apply are set out in our Refund Policy.
If you believe there is a problem covered by our warranty, the full claim procedure is set out in our Warranty Policy. In summary, you must contact us by email or WhatsApp within the warranty period, include a description of the issue with clear photographs, and allow us reasonable access to inspect the vehicle. If you do not follow this process, your claim may be rejected.
Our warranty and service commitments do not cover pre-existing damage, wear and tear, accidental damage after the service, customer-caused damage, improper washing or aftercare, unauthorised repairs or alterations, damage caused by third parties, or consequential or indirect losses. Full exclusions are detailed in our Warranty Policy.
To the fullest extent permitted by law, our total liability to you in connection with any service will be limited to the amount you paid for the specific service in question. We are not liable for indirect losses, loss of profit, loss of use, loss of opportunity, or consequential damages. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
If you are unhappy with any part of our service, please contact us as soon as possible. Our full complaints process is set out in our Complaints Policy.
We collect and use personal information in accordance with our Privacy Policy.
We may update these Terms from time to time. The version in force at the time of your booking will apply to your service unless a change is required by law.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Email: tadautodetail@gmail.com
WhatsApp / Phone: 07717 398314
Tudose Benyamin trading as TAD Auto Detail, North Wembley, North West London
Tudose Benyamin trading as TAD Auto Detail is committed to protecting your privacy and handling your personal data fairly, lawfully, and securely. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it, and what rights you have under UK data protection law.
By contacting us, requesting a quote, making a booking, or using our services, you acknowledge that you have read this Privacy Policy.
Tudose Benyamin trading as TAD Auto Detail is a mobile vehicle detailing business based in North Wembley, North West London. We are the data controller of the personal information we collect.
Email: tadautodetail@gmail.com
WhatsApp / Phone: 07717 398314
We may collect and process:
We collect personal information when you fill in a contact or booking form, message us by WhatsApp, email us, call or text us, request a quote, make a booking, or give us information during or after a service.
We use your data to respond to enquiries, provide quotes, book appointments, deliver services, send confirmations and updates, handle complaints or warranty claims, keep records, and comply with legal and tax obligations.
We may process your personal data on the basis of:
If you contact us by WhatsApp, we may keep the messages, photos, booking details, and other information you send to us. We use this information to manage enquiries, confirm appointments, provide services, and handle customer support.
Please note that WhatsApp is a third-party messaging service, and your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.
We do not sell, rent, or trade your data. We may share your information with trusted service providers such as booking tools, payment platforms (including Revolut, Apple Pay, and Android Pay — each subject to their own privacy policies), cloud storage, or IT support; with law enforcement, regulators, or courts where required by law; and with others where needed to protect our business rights or prevent fraud.
Some third-party tools, including WhatsApp or other service providers, may store or process data outside the UK. If that happens, we will take reasonable steps to make sure appropriate safeguards are in place.
We keep personal data only for as long as necessary:
We take appropriate technical and organisational steps to protect your data. However, no internet-based system is completely secure, and we cannot guarantee absolute security.
If our website uses cookies or similar technologies, we may collect technical information such as IP address, browser type, device information, pages visited, and time spent on pages. Please see our Cookie Policy for full details.
We do not send marketing messages unless permitted by law and, where required, with your consent. You can opt out of marketing at any time.
You have the right to access your data, correct inaccurate data, request deletion in certain situations, restrict processing in certain situations, object to certain processing, request data portability where applicable, and withdraw consent where processing is based on consent. Contact us to exercise any of these rights. We will normally respond within one month.
Email: tadautodetail@gmail.com
WhatsApp / Phone: 07717 398314
If you remain unsatisfied, you may complain to the ICO at www.ico.org.uk.
We may update this policy from time to time. The current version will always be available on our website.
At Tudose Benyamin trading as TAD Auto Detail, we aim to provide high-quality mobile vehicle detailing services using professional materials and techniques. This Warranty Policy explains what is covered, what is not covered, and how to make a warranty claim. This policy applies only to workmanship issues and does not replace your legal rights under UK law.
We provide a workmanship warranty for 3 months from the date the service is completed. This warranty covers defects directly caused by our application, installation, or workmanship. If a covered issue is confirmed, we will normally repair or rectify the issue at no additional cost.
This policy applies to Headlight PPF, Headlight Restoration, Taillight Tinting, Dechroming / Chrome Delete, and combined or custom vinyl and detailing work.
4.1 Headlight PPF — Bubbling, lifting, peeling, or edge failure caused by incorrect application.
4.2 Headlight Restoration — Hazing, clouding, or defects directly caused by the restoration process.
4.3 Taillight Tinting — Bubbling, lifting, peeling, or application defects.
4.4 Dechroming / Chrome Delete — Bubbling, lifting, peeling, or vinyl failure caused by improper application.
Our warranty does not cover:
6.1 Headlight PPF — Stone chips, scratches, road debris damage; yellowing or cracking caused by manufacturer defects may be covered only under the manufacturer's own warranty where applicable; damage caused by pressure washing or harsh chemicals within 7 days of installation.
6.2 Headlight Restoration — Natural re-oxidation; yellowing caused by UV exposure over time; internal condensation; new physical damage after service.
6.3 Taillight Tinting — Scratches, tears, physical damage; damage caused by incorrect washing or aftercare within 7 days; legal compliance concerns relating to tint level if the customer requested a specific tint choice against our advice.
6.4 Dechroming / Chrome Delete — Scratches, tears, physical impact; damage from pressure washing within 7 days; minor imperfections on highly complex shapes or surfaces.
To keep your warranty valid, you must follow all aftercare instructions we provide. This may include not washing the vehicle for a set period, avoiding pressure washers for a certain number of days, avoiding harsh chemicals, avoiding unnecessary heat exposure, and avoiding contact that may lift or damage the treated surface. If damage happens because aftercare instructions were not followed, the warranty will not apply.
If you believe there is a warranty issue, you must contact us by email or WhatsApp within the 3-month warranty period. Your claim must include:
You must allow us reasonable access to inspect the vehicle before we confirm whether the issue is covered.
Failure to follow this process may result in your claim being rejected.
After receiving your claim, we may ask for more information, arrange an inspection, confirm whether the issue is covered, and offer a repair or rectification if the claim is valid. If the issue is not covered, we will explain the reason clearly.
This warranty applies only to the specific service performed by Tudose Benyamin trading as TAD Auto Detail. It does not cover unrelated parts of the vehicle, problems caused by other repairs or modifications, damage caused after the service was completed, or damage outside our control.
You are responsible for providing accurate booking details, telling us about pre-existing damage, following aftercare instructions, contacting us promptly if a problem appears, and keeping the vehicle available for inspection if needed.
Nothing in this Warranty Policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable law.
This Warranty Policy is governed by the laws of England and Wales.
Email: tadautodetail@gmail.com
WhatsApp / Phone: 07717 398314
This Cookie Policy explains how Tudose Benyamin trading as TAD Auto Detail uses cookies and similar technologies on our website. By using our website, you agree that cookies may be used in accordance with this policy unless you disable them through your browser settings or cookie preferences, where applicable.
Cookies are small text files placed on your device when you visit a website. They help websites work properly and can be used to remember preferences, improve performance, understand visitor behaviour, and support analytics or marketing tools.
3.1 Strictly Necessary Cookies — Needed for the website to function properly, such as page navigation, form submission, security, and booking functionality.
3.2 Performance and Analytics Cookies — Help us understand how visitors use our website, including which pages are visited and how long users stay on the site.
3.3 Functionality Cookies — Remember choices you make, such as form inputs or preferences.
3.4 Marketing Cookies — May be used to show relevant adverts or measure marketing performance.
Some cookies may be placed by third-party services such as Google, Meta / Facebook, booking software, map services, social media embeds, and analytics providers. Those third parties may process information according to their own policies.
We use cookies to make our website work properly, improve site performance, understand how visitors use the website, support booking and enquiry features, improve customer experience, and support marketing or remarketing where applicable.
You can control or delete cookies through your browser settings, our cookie banner (if available), and third-party opt-out tools where provided. Disabling some cookies may affect website functionality.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
We may update this Cookie Policy from time to time. The current version will always be available on our website.
Email: tadautodetail@gmail.com
Tudose Benyamin trading as TAD Auto Detail, North Wembley, North West London
This Refund Policy explains when refunds may and may not be offered for services provided by Tudose Benyamin trading as TAD Auto Detail. This policy should be read together with our Terms & Conditions and Warranty Policy.
Because our services are custom, time-based, and completed at the customer's chosen location, refunds are not automatically available once work has been completed. Refunds may only be offered in the circumstances set out in this policy or where required by law.
If we are unable to complete the service for reasons within our control, we will normally offer a rebooking, a partial refund, or a full refund depending on the circumstances.
4.1 Cancellations with Enough Notice. If you cancel with at least 24 hours' notice, we may offer a reschedule or a refund of any deposit, depending on the booking terms given at the time.
4.2 Late Cancellations. If you cancel with less than 24 hours' notice, a cancellation fee may apply.
4.3 No-Shows. If you are not available at the agreed time and location, or we cannot access the vehicle, we may treat this as a late cancellation and no refund may be due.
If we ask for a deposit, we will tell you before the booking is confirmed. Unless we say otherwise in writing, deposits may be non-refundable for late cancellations or no-shows, and may be used to cover booking loss and preparation time.
Refunds are generally not available where the issue is caused by:
If you believe there is a workmanship issue, please contact us first under our Warranty Policy. If the issue is confirmed to be covered by warranty, we will normally repair or rectify the work rather than issue a refund. Refunds for workmanship issues will only be considered if a repair or rectification is not reasonable in the circumstances.
If a refund is agreed, it will normally be made using the same payment method used for the original transaction, unless we agree otherwise.
Nothing in this Refund Policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK law.
We want to provide a professional and reliable service. If you are unhappy with any part of our service, this Complaints Policy explains how to raise a concern and how we will deal with it.
Please contact us including your full name, booking date, vehicle details, a description of the issue, and photos if relevant.
Email: tadautodetail@gmail.com
WhatsApp / Phone: 07717 398314
Once we receive your complaint, we will acknowledge it, review the information, respond with our findings, and explain what action, if any, we are prepared to take.
Depending on the situation, we may offer an explanation, advice, a reinspection, a repair or rectification, a reschedule, a partial refund, or no action if the complaint is not upheld.
We aim to deal with complaints as quickly as possible. If we need more time because the issue is complicated, we will let you know.
If your complaint relates to a possible workmanship problem, we will usually deal with it under our Warranty Policy first.
If you are not satisfied with our response, you may still have the right to pursue other remedies available under UK law, including contacting the ICO at www.ico.org.uk for data-related matters.